Key/101 Support Portal

Phoenix Software International Key/101 technical support is available worldwide. Use one of the many self-service options below, open a case, or review your cases.

CPC Configuration Report

Do you need to register your initial configuration, subsequent CPC change request, or periodic (e.g. annual) CPC Configuration Report for Key/101? Licensed Key/101 customers can use this form.

Download Request

Need to download the latest release and documentation for Key/101? Do that here and a download link and encryption codes will be emailed to you.

Documentation

Would you like to access the online or pdf documentation for Key/101 or your other licensed products? You can do that here.

Email Notifications

Interested in receiving email announcements when a new Key/101 release or corrective service is available? Subscribe here. You can also unsubscribe to be removed from the mailing list.

Release Status/Corrective Service Download

Click a Key/101 release below appropriate for your operating system to access corrective service downloads, see current support status, OS compatibility, and relevant dates.

A Key/101 release is assigned to the Full support tier when it becomes generally available. Typically, it is assigned to the Limited support tier three years later and to the End of Service support tier two years after that. For a detailed explanation of the Full, Limited and End of Service support tiers, please review our Software Support Lifecycle Policy.

Key/101 z/OS Releases

Key101 Release Support Tier Corrective Service Minimum CPC OS Support CICS/TS Support Generally Available Limited Support End of Service
9.4 Full z9 z/OS 2.1–3.1 TS 1.3–6.1 Sep 2024 Sep 2028 Sep 2029
9.3 Full z9 z/OS 2.1–3.1 TS 1.3–6.1 Sep 2023 Sep 2027 Sep 2028
9.2 Full z9 z/OS 2.1–2.5 TS 1.3–6.1 Sep 2022 Sep 2026 Sep 2027
9.1 Limited z900+RPQ OS/390 2.8–z/OS 2.5 TS 1.3–6.1 Sep 2021 Sep 2024 Sep 2026
9.0 Limited z900+RPQ OS/390 2.8–z/OS 2.5 TS 1.3–6.1 Sep 2020 Sep 2024 Sep 2025
8.1 End of Service z900+RPQ OS/390 2.8–z/OS 2.4 TS 1.3–6.1 Jul 2014 Sep 2020 Sep 2021
8.0 End of Service z900+RPQ OS/390 2.8–z/OS 2.4 TS 1.3–5.5 Sep 2007 Jul 2014 Jul 2015
7.2 End of Service z900+RPQ OS/390 2.8–z/OS 1.9 TS 1.3–3.2 Apr 2005 Apr 2009 Apr 2010
7.1 End of Service z900+RPQ
Key/101 7.1 is the last release that supports AMODE 24 user exits.
OS/390 2.8–z/OS 1.9 TS 1.3–3.2 Jul 2004 Jul 2008 Jul 2008
6.1 End of Service

Key/101 z/VSE Releases

Key101 Release Support Tier Corrective Service Minimum CPC OS Support CICS/TS Support Generally Available Limited Support End of Service
9.4 Full z9 z/VSE 2.1–6.2 TS 2.2 Sep 2024 Sep 2028 Sep 2029
9.3 Full z9 z/VSE 2.1–6.2 TS 2.2 Sep 2023 Sep 2027 Sep 2028
9.2 Full z9 z/VSE 2.1–6.2 TS 2.2 Sep 2022 Sep 2026 Sep 2027
9.1 Limited z900+RPQ VSE/ESA 1.4–z/VSE 6.2 TS 2.2 Sep 2021 Sep 2024 Sep 2026
9.0 Limited z900+RPQ VSE/ESA 1.4–z/VSE 6.2 TS 2.2 Sep 2020 Sep 2024 Sep 2025
8.1 End of Service z900+RPQ VSE/ESA 1.4–z/VSE 6.2 TS 2.2 Jul 2014 Sep 2020 Sep 2021
8.0 End of Service z900+RPQ VSE/ESA 1.4–z/VSE 6.2 TS 2.2 Sep 2007 Jul 2014 Jul 2015
7.2 End of Service z900+RPQ VSE/ESA 1.4–z/VSE 4.2 TS 1.1 Apr 2005 Apr 2009 February 2010
7.1 End of Service z900+RPQ
Key/101 7.1 is the last release that supports AMODE 24 user exits.
VSE/ESA 1.4–z/VSE 4.2 TS 1.1 Jul 2004 Jul 2008 Jul 2009
6.1 End of Service

Key/101 Windows Releases

Key101 Release Support Status OS support Generally available
Key/101 Windows 9.4 Current Any supported Windows release Sep 2024
Key/101 Windows 9.3 Previous Any supported Windows release Sep 2023
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Windows Hardware Support

Key/101 has no special hardware requirements above and beyond that of any supported Windows release.