Falcon64 Support Portal | Phoenix Software International

Our Support Policy

Support is available via:
- 24/7/365 telephone support: +1 (310) 338‑1011. Note: Phoenix maintains 24/7/365 telephone support in case of emergency (i.e., a business-critical system is non-operational). Read details about obtaining emergency support here.
- Web support: phoenixsoftware.com/support.htm (Answered during normal business hours: 0700 – 1800 Pacific Time.)
License keys are issued annually and are required to enable Phoenix Software products to run in the customer’s licensed environment. Each year, customers in good standing will be issued a new key, which they can retrieve from the secure Phoenix Software portal.
Active customers should follow the procedures outlined in Software Support Policies and Procedures to obtain technical support via the Phoenix Software portal.
Products are compiled on an annual basis and made available to licensed customers. Each annual product release:
- Incorporates all corrective service delivered prior to the release date.
- Is certified to run under supported operating systems for which it is intended.
- Updates the service period based on the general availability date.
- Updates product and documentation copyrights to the current year.
- Includes product enhancement as applicable.
All documentation is updated annually and provided via electronic download at no charge to the customer.
Active customers qualify to receive via electronic download any corrective service of their licensed products made generally available during the period of service.
Other support policies vary by product. Please see below for more information.
Product releases follow the Software Support Lifecycle Policy.

Download Request

Need to the current release of Falcon64, documentation and/or product key? You can do that here.

Documentation

Would you like to access the online or pdf documentation for Falcon64 or your other licensed products? You can do that here.

Current Release (V12R0) Documentation Library

Email Notifications

Interested in receiving email announcements when a new Falcon64 release or corrective service is available? Subscribe here. You can also unsubscribe to be removed from the mailing list.

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Release Status

The Falcon64 releases listed below are currently available for download.

Falcon64 V12R0

Support status:	Current
Generally available:	September 2024

Falcon64 V11R2

Support status:	Previous
Generally available:	September 2022

System Requirements

Desktop

Any hardware system capable of running a supported version of Microsoft Windows with the minimum RAM recommended for your operating system. Upgraded RAM quantity will increase imaging performance.

Server

Novell, OS/Warp Server, Windows NT Server 4.0, Terminal Server Edition, Windows Server 2003 have all been tested for server installations that install the entire product on any network operating system that supports directory mapping to a distinct drive letter. Falcon64 uses no network dependent APIs.

Network

A faster network card will decrease the time it takes to load images for display.

Storage Capacity

Approximately 50 MB or more on the LAN, depending on the amount of data created through data entry. Workstations connecting to the server require 10 MB for copied help files.

Display

Capable of 1024x768 minimum. An accelerated video card provides better performance. Higher resolution and larger monitor size is preferred.

Scanner

A good-quality workgroup scanner with an automatic hopper-fed document feeder that can quickly scan batches of documents. Quality is important for keying and character recognition work. If too many pages are skewed, operators spend more time correcting image faults than if they were keying from paper.