Support
Phoenix Software International technical support is available worldwide in several ways; choose the most convenient method for you.
- Product Support Form: Submit a question directly to our problem reporting system (available to customers with Phoenix system credentials; you will be prompted for your user ID and password).
- Technical Support Form: Available to all customers.
- : Send an email to Technical Support with the product name in the subject line.
- FAX: Send detailed questions or comments to 1-310-388-0801.
- Phone: Call 1-+1 310-338-1011 to speak to a Technical Support representative.
Latest Releases and Corrective Service
Sign up for notices of releases and corrective service for your product.
Windows and Web Products
| Product | Latest Release | Available Downloads | Latest Date Updated | |
|---|---|---|---|---|
| Version | Date | |||
| Entrypoint i4 | 12 | Feb 2017 | Contact support | - |
| Falcon64* | V10R2 | Jul 2015 | V10R2 & V9R1 | 15 Jul 2015 |
| Key/101 | V8.1 | Jul 2014 | 8.1 & 7.1 | 25 Jul 2017 |
* With the release of V10R1, the name of Falcon32 has been changed to Falcon64, and is compatible with 32- and 64-bit Windows systems.
Products for the Mainframe Platform
To download corrective service for earlier releases, see the Product Support Matrix for the Mainframe Platform.
| Product | Latest Release | Corrective Service |
||
|---|---|---|---|---|
| OS & Version | Date | Downloads | Latest Date | |
| CONDOR | z/VSE
30.1 z/OS 24.1 |
Sep 2017
Sep 2017 |
z/VSE z/OS |
26 Jun 2018 |
| CYGNET | z/VSE 30.1
z/OS 24.1 |
Sep 2017
Sep 2017 |
z/VSE z/OS |
15 Sep 2017 |
| (E)JES | V5R7 | Sep 2017 | Download | 12 Jul 2018 |
| (E)JES Alerts Latest alert: 9 Feb 2018 | ||||
| (E)JES workstation | V5R6 | Sep 2016 | - | - |
| FALCON | z/VSE 30.1
z/OS 24.1 |
Sep 2017
Sep 2017 |
z/VSE z/OS |
26 Jun 2018 |
| Key/101 | z/OS 8.1 z/VSE 8.1 z/VM 8.1 |
Jul 2014 | z/OS z/VSE CMS |
10 Jan 2014 |
| PHX-Adders | 07.1 | Jul 2014 | z/OS | 18 Sep 2014 |
| PHX-KeyPlus | 05.1 | Feb 2008 | z/OS
|
20 Sep 2010 |
| PHX-ODE | 07.1 | Jul 2014 | z/OS,
z/VSE |
20 Sep 2010 |
| zHISR | 03.1 | September 2017 | z/OS | 18 Dec 2017 |