Support
Phoenix Software International technical support is available worldwide:
- Technical Support Form: Submit a question directly to our problem reporting system.
- Phone: Call +1 310-338-1011 to speak to a Technical Support representative.
Latest Releases and Corrective Service
Sign up for notices of releases and corrective service for your product.
Windows and Web Products
| Product | Latest Release | Available Downloads | Latest Date Updated | |
|---|---|---|---|---|
| Version | Date | |||
| Entrypoint | 16.0.0 | Jun 2019 | Contact support | 5 Jun 2019 |
| Falcon64* | V10R2 | Jul 2015 | V10R2 & V9R1 | 15 Jul 2015 |
| Key/101 | V8.1 | Jul 2014 | 8.1 & 7.1 | 25 Jul 2017 |
* With the release of V10R1, the name of Falcon32 has been changed to Falcon64, and is compatible with 32- and 64-bit Windows systems.
Products for the Mainframe Platform
To download corrective service for earlier releases, see the Product Support Matrix for the Mainframe Platform.
| Product | Latest Release | Corrective Service |
||
|---|---|---|---|---|
| OS & Version | Date | Downloads | Latest Date | |
| CONDOR | z/VSE
31.0 z/OS 25.0 |
Sep 2018
Sep 2018 |
z/VSE z/OS |
8 Apr 2019 |
| CYGNET | z/VSE 31.0
z/OS 25.0 |
Sep 2018
Sep 2018 |
z/VSE z/OS |
8 Apr 2019 |
| (E)JES | V5R8 | Sep 2018 | Download | 18 Aug 2019 |
| (E)JES Alerts Latest alert: 9 Feb 2018 | ||||
| (E)JES workstation | V5R6 | Sep 2016 | - | - |
| FALCON | z/VSE 31.0
z/OS 25.0 |
Sep 2018
Sep 2018 |
z/VSE z/OS |
8 Apr 2019 |
| Key/101 | z/OS 8.1 z/VSE 8.1 z/VM 8.1 |
Jul 2014 | z/OS z/VSE CMS |
10 Jan 2014 |
| PHX-Adders | 07.1 | Jul 2014 | z/OS | 18 Sep 2014 |
| PHX-KeyPlus | 05.1 | Feb 2008 | z/OS
|
05 Jul 2012 |
| PHX-ODE | 07.1 | Jul 2014 | z/OS,
z/VSE |
20 Sep 2010 |
| zHISR | 03.2 | September 2018 | z/OS | 15 Mar 2019 |