Support

Phoenix Software International technical support is available worldwide in several ways; choose the most convenient method for you.

  • Technical Support Form (login required): Submit a question directly to our problem reporting system. Customers without credentials may use this technical support form.
  • : Send an email to Technical Support with the product name in the subject line.
  • FAX: Send detailed questions or comments to 1-310-388-0801.
  • Phone: Call 1-+1 310-338-1011 to speak to a Technical Support representative.

Latest Releases and Corrective Service

Sign up for notices of releases and corrective service for your product.

Windows and Web Products

Product Latest Release Available Downloads Latest Date Updated
Version Date
Entrypoint i4 15 Jan 2018 Contact support -
Falcon64* V10R2 Jul 2015 V10R2 & V9R1 15 Jul 2015
Key/101 V8.1 Jul 2014 8.1 & 7.1 25 Jul 2017

* With the release of V10R1, the name of Falcon32 has been changed to Falcon64, and is compatible with 32- and 64-bit Windows systems.


Products for the Mainframe Platform

To download corrective service for earlier releases, see the Product Support Matrix for the Mainframe Platform.

Product Latest Release Corrective Service
OS & Version Date Downloads Latest Date
CONDOR z/VSE 31.0
z/OS 25.0		 Sep 2018
Sep 2018		 z/VSE
z/OS		 11 Jan 2018
CYGNET z/VSE 31.0
z/OS 25.0		 Sep 2018
Sep 2018		 z/VSE
z/OS		 15 Sep 2017
(E)JES V5R8 Sep 2018 Download 8 Nov 2018
     (E)JES Alerts   Latest alert: 9 Feb 2018
(E)JES workstation V5R6 Sep 2016 - -
FALCON z/VSE 31.0
z/OS 25.0 		Sep 2018
Sep 2018		 z/VSE
z/OS		 26 Jun 2018
Key/101 z/OS 8.1
z/VSE 8.1
z/VM 8.1		 Jul 2014 z/OS
z/VSE
CMS		 10 Jan 2014
PHX-Adders 07.1 Jul 2014 z/OS 18 Sep 2014
PHX-KeyPlus 05.1 Feb 2008 z/OS
05 Jul 2012
PHX-ODE 07.1 Jul 2014 z/OS, z/VSE
 20 Sep 2010
zHISR 03.2 September 2018 z/OS 9 Nov 2018