Disaster Recovery Codes
The forms listed below may be used to obtain disaster recovery codes in the event of an actual emergency or for disaster recovery testing.
Customers worldwide: click a product name for the appropriate grace code/license code request form:
(E)JES (requires valid customer login credentials)
(E)JES workstation component (requires credentials; < V4R8 only)
AUTO/FT
CONDOR
CYGNET
CYGNET Plus
FALCON
PHX-Adders
PHX-KeyPlus
PHX-ODE
zHISR (requires valid customer login credentials)
Disaster recovery code requests are normally processed every 10 minutes. If you have any questions or do not receive your grace code in a timely manner:
- US and Canadian customers—email Technical Support or call 310-338-1011.
- All others—contact your local distributor.
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